Returns & Exchanges
At Maison Balzac, we want you to be completely enamored with your new objects for the home. If a piece isn't quite right, we offer returns or exchanges on full-priced items within 14 days of delivery, provided they are in original, unused condition.
Initiate Your Request
Contact our concierge team via email with your order number and the specific items you wish to return or exchange.
Prepare Your Package
Carefully place the items in their original Maison Balzac signature packaging, ensuring all protective inserts are used to prevent breakage during transit.
Ship to Our Studio
Affix the provided return shipping label to your parcel and drop it off at your nearest authorized postal service location.
Quality Inspection & Refund
Once our studio receives and inspects your return, we will process your refund or dispatch your exchange within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing