Frequently Asked Questions
Everything you need to know about our artisanal home collections.
How should I care for my Maison Balzac glassware?
While our glassware is dishwasher safe, we recommend hand washing with a soft sponge and mild detergent to preserve the clarity and longevity of the hand-blown borosilicate glass.
Do you offer international shipping?
Yes, we ship our collections worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and the weight of your order.
What is your return policy for home fragrance and candles?
Due to the delicate nature of our scents, we only accept returns on candles and incense if they are unused, in their original packaging, and returned within 14 days of delivery.
Are your products handmade?
Many of our pieces, including our signature glassware and marble objects, are handcrafted by skilled artisans. This means each item is unique and may feature slight variations in color or shape.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.